In our online shop, you have the right to return the goods without giving any further reasons for a 30 days period from the date of purchase, in like-new condition, and in the original packaging. You can find more information on the right of withdrawal and the right of return in our terms and conditions.

Customer satisfaction is a top priority at Ergobaby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your Carrier; we can often offer a solution that will help.

Returns must be returned prepaid. Ergobaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ergobaby, you will receive a credit in the amount that you paid. Please allow about two weeks for Ergobaby to refund your credit card upon receipt.

Use our free return label to ensure your items always arrive at the correct destination.

If you’ve purchased Ergobaby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.