Mom carrying baby in an Ergobaby Original Baby Carrier

ErgoPromise Warranty Policy

Carry with Confidence

ErgoPromise Warranty Policy

Carry with Confidence

Superior quality. Safe, happy babies.

Ergobaby never settles for less than exceptional. From materials to workmanship, our carriers are built to last for years to come as your baby — and family — grows.

That’s why every Ergobaby carrier comes with the ErgoPromise Limited LifeTime* Warranty. If you find a manufacturing or material defect within 10 years after the initial purchase, we’ll replace your carrier or part at no charge.

We stand by our products so you can carry your precious cargo with confidence.



ERGOBABY LIMITED WARRANTY POLICY AND GUIDELINES

Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below.

The ErgoPromise™ Limited Lifetime* Warranty
(for applicable products manufactured in 2017 and after)

The ErgoPromise™ Limited Lifetime* Warranty covers all baby carriers (including hipseats and wraps) manufactured in 2017 and after, and provides a 10 year limited warranty, from the time of the initial purchase from an authorized Ergobaby seller in Belgium, against manufacturing defects* in materials and workmanship for the lifetime* of the product. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

Applicable products eligible for this warranty are covered in so far the product was initially purchased from an authorized Ergobaby seller in Belgium and must be returned to Ergobaby along with proof of the initial purchase from the authorized Ergobaby seller for an evaluation.

*Manufacturing Defects

A manufacturing defect exists if the product departs from its intended design. Whether a manufacturing defect exits will be determined by Ergobaby upon evaluation of the product. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered by Ergobaby’s warranties.

*Lifetime

“Lifetime” does not mean your lifetime. Rather, “lifetime” refers to the lifetime of the product and its component materials. While we strive to use exceptional materials in our products, all materials wear out and deteriorate over time with use and exposure to natural elements, and a product’s lifetime is based on its usage in accordance with its instructions, how well it is cared for and how old the product is. Whether a product has exceeded its lifetime will be determined by Ergobaby upon evaluation of the product, which shall in any event be 10 years after the initial purchase of the Ergobaby product concerned.

*Wear and Tear

All products are subject to normal wear and tear, which is damage that naturally occurs with normal use. All components and materials deteriorate over time, use and exposure to natural elements, and there is a natural breakdown and fading of fabrics over normal use and time.

2 Year Limited Warranty - Strollers

Ergobaby provides a 2 year limited warranty, from the time of initial purchase from an authorized Ergobaby seller in Belgium, on its strollers, including the Metro Compact City Stroller and 180 Reversible Stroller (but excluding stroller accessories), against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.

Applicable products eligible for this warranty are covered only in so far the product was initially purchased from an authorized Ergobaby seller in Belgium and must be returned to Ergobaby along with proof of the initial purchase from the authorized Ergobaby seller for an evaluation.

1 Year Limited Warranty

Ergobaby provides a 1 year limited warranty, from the time of initial purchase from an authorized Ergobaby seller in Belgium, on all products not covered by the ErgoPromise™ Limited Lifetime Warranty or the 2 year limited warranty for strollers, against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.

Applicable products eligible for this warranty are covered only in so far as the product was initially purchased from an authorized Ergobaby seller in Belgium and must be returned to Ergobaby along with proof of the initial purchase from the authorized Ergobaby seller for an evaluation.

Submit a Warranty Claim

If you believe your product has a legitimate manufacturing defect, please contact Ergobaby Customer Service so that Ergobaby can assist you in determining which warranty may be applicable. Proof of the initial purchase and mailing of the applicable product to Ergobaby may be required. Shipment of the product must be prepaid and insured. Ergobaby is not liable for lost in-bound packages. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of Ergobaby, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns.

EU: Ergobaby Europe GmbH, Mönckebergstraße 11, 20095 Hamburg, customersupport@ergobaby.eu or 0049-40-421-065-0

US and Canada: support@ergobaby.com, or 888-416-4888

International (Outside Europe, the USA, or Canada)

Please direct your warranty inquiries to your local retailer or distributor.

Refunds and Exchanges

All refunds and exchanges are handled through your local retailer or distributor.

Different or additional legal warranty rights may exist in the purchaser’s jurisdiction. To the extent that different or additional legal warranty rights exist under the laws of the purchaser’s jurisdiction, those warranties shall apply and be in addition to the commercial warranty rights referenced in this policy. In particular, the 2-year legal guarantee towards consumers in Belgium remains fully applicable and is not in any way affected or substituted by the commercial Ergobaby warranties described in this policy.